If your mattress doesn’t turn your bed into the safe Haven we think it will...

Email Return Requests
Please email us at [email protected]

Chat available 7 days a week. 9:00am – 8:00pm ET.

Phone available 5 days a week. 9:00am – 5:00pm ET.

Call or Text

(888) 727-5120

Email is sometimes the best way to contact us if you cannot get through, our phone support cannot look up existing orders, for order questions please email us [email protected]

Haven Order Time Frame

All of our Mattresses are made-to-order, meaning they take between 2-6 business days to make. Once shipped it should arrive between 2-6 working days. We will provide the tracking number by email, otherwise our shipping partners will call you directly to schedule delivery. If you order on a Wednesday or Thursday they will take longer to ship, as our factory does not run production on Fridays. Holiday Rush/Sales time orders can also take longer due to demand.

Stolen Packages

Haven is not responsible for stolen packages that may be taken from a porch, front steps or other areas at the customer's home or apartment.

Haven Mattress Returns

Haven Offers an Industry Leading 18-Month Sleep trial, because we believe the quality and comfort of our products speak for themselves. Our mattresses are proudly built in the USA and engineered to last, providing 5-star comfort for years to come. We know that 18 months with Haven will help you see that our mattresses offer incredible comfort and quality.

If for any reason during your sleep trial, you decide that Haven is not right for you, we will manage your return at no cost to you and refund your full price paid as soon as your return order is received.

We do ask that our customers leave at least 30 days before returning so that we can help them find another solution for them wanting to return the mattress. This is important to us because we can all take time to get used to a new mattress - we promise you it’s worth it!

Haven accessories, sheets, pillows, adjustable bases and foundations are all non-refundable.

Returns and Order Cancelation Policy

If you wish to return or cancel part of an order (e.g. if you ordered a mattress and a set of sheets, but wish to return/cancel the sheets but keep the mattress), then we will deduct the value of the product(s) you wish to keep from your refund amount. If you would like to keep a product that was part of a bundle or promotion, but keep the rest of the items involved, there will be a 20% deduction from the refund amount for every product you wish to keep.

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Size Guide

  • Mattresses
  • Pillows
  • Sheets
  • Bed Bases
How to measure your mattress size? (width x length x height)
  • Measure the width: With your tape rule, determine the width of your mattress in inches from one side to the other
  • Measure the length: With your tape rule, determine your mattress length in inches from head to foot.
  • Estimate the height: Measure the height of your mattress from the box spring’s bottom up to the top of the mattress. Standard mattress sizes have a height of 11 inches.