1. Our Collection of Personal Information

We collect personal information you provide to us in a variety of ways. For example, you may provide us your personal information when you place an order, register for an account, make an online purchase, post a review, send us messages, subscribe to our mailing lists, newsletters, or other forms of marketing communications, participate in a survey, contest, or sweepstakes, redeem a promotion, or use some other feature of our Services.

We may link or combine your activities and information collected from you on our websites with information we have collected from you offline (e.g., in-store), information we receive from third parties, as well as information we collect automatically through tracking technologies (defined below). This allows us to provide you with a personalized experience regardless of how you interact with us.

The categories of information we collect may include:

Information You Provide

We collect the following personal information you provide in connection with our Services:

• Contact and profile information. We collect personal information, such as your name, email address, phone number, and address, when you register for our Services; place an order for delivery; sign up for our mailing list; enter a contest or sweepstakes; redeem or participate in a promotion; purchase or redeem a gift card; or otherwise communicate or interact with us. We use this information to create, verify, and personalize your account, to fulfill your request or transaction, to communicate with you directly, and to send you marketing communications in accordance with your preferences.
• Payment and transaction information. We collect information such as items purchased, date and time of your transaction, amount purchased, whether you used a particular coupon or deal, and payment information, such as your credit/debit card or gift card, when you make a purchase. We use this information to fulfill your order and complete your transaction, update your rewards, detect and prevent fraud, and to inform our advertising and marketing.
• Contact, transaction and warranty information in stores. We may collect certain contact information (e.g., name, email address, mailing address, telephone number), transaction information and warranty information about the product from you when you visit a retail store transaction.
• Comments, chat, and opinions. When you contact us directly (e.g., by email, phone, mail, by completing an online form, or participating in online chat), we collect and record your comments and opinions. We may also record comments and opinions you express when responding to surveys, entering a sweepstakes, or taking part in a promotion. We use this information to respond to your question or comment, to evaluate and improve our products and services, and to inform our marketing and advertising activities.

Information Automatically Collected When You Use Our Services

As is true of most digital platforms, we collect certain personal information automatically when you visit our online services, including:

• Information about your device and its software. This may include your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to identify your browser or your account (including, for example, a persistent device identifier or an Ad ID), and other similar information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools that permit us to recognize and contact you across multiple devices.
• Information about your device and its software. This may include your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to identify your browser or your account (including, for example, a persistent device identifier or an Ad ID), and other similar information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools that permit us to recognize and contact you across multiple devices.
• Information you may post or submit to our Services. We may collect information about how you use and interact with our websites and Services, including any content you post to the Services.
• Information about the way you access and use our Services. This may include, for example, the site from which you came and the site to which you are going when you leave our services, the pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the services from multiple devices, and other actions you take on the services.
• Analytics data. This may include the electronic path you take to our services, through our services, and when exiting our services, as well as your usage and activity on our services, such as the links and objects you view, click, or otherwise interact with (also known as “Clickstream Data”). We may collect analytics data or use third-party analytics tools such as Adobe Analytics and Google Analytics to help us measure traffic and usage trends for the services and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners.
• Location data. This may include your general geographic location based on your IP address or more precise location when accessing our online services through a mobile device. For information about our and our third-party partners’ use of cookies and related technologies to collect information automatically, and any choices you may have in relation to its collection, please visit our Cookie Notice.

Information from Other Sources and Third Parties

We also obtain personal information from other sources, which we often combine with personal information we collect either automatically or directly from you. We receive the same categories of personal information as described above from the following sources and third parties:

• Information provided by social networks. When you interact with our Services through various social media networks, such as when you “Like” us on Facebook or when you follow us or share our content on Facebook, Twitter, Snapchat, LinkedIn, Instagram, or other social networks, we may receive some information about you that you permit the social network to share with third parties. We use this information to complete your profile, to better understand the demographics of our customers, and to inform our advertising and marketing partners. The data we receive is dependent upon your privacy settings with the social network. You should always review and, if necessary, adjust your privacy settings on third-party websites and social media networks and services before linking or connecting them to our Services.
• Information provided by others. From time to time, we may receive information about you from third parties and other users. For example we may obtain information from our marketing partners or from third parties to enhance or supplement our existing user information. We may also collect information about you that is publicly available. We may combine this information with the information we collect from you directly.
• Information provided by Idle entities. We may receive information about you from other Haven companies and affiliates, so that information you provide to one affiliate may be used by us to provide you services, communicate with you, or provide you advertisements or other personalized content.

2. Our Use of Personal Information

We, and the third parties we work with, use personal information to:

• To process your registration on our Services, including verifying your information to ensure its accuracy and validity.
• To fulfill your requests (e.g., to allow you to place an order, have it delivered to you, or to provide you with information that you request).
• To fulfill your purchases (e.g., to process credit card payments in connection with your transaction).
• To personalize your experience and customize content on our Services relevant to your interests, including but not limited to targeted offers and ads through our website, email, social media channels, third-party sites, or on other devices you may use.
• To operate, maintain, and provide to you the features and functionality of the products and Services.
• To send you important information regarding the Services, such as certain changes to our terms, conditions, policies, and/or other administrative information. Because this information may be material to your use of the services, you may not opt out of receiving such communications.
• To inform you of products, programs, services, and promotions that we believe may be of interest to you, including, without limitation, adding you to our email/mailing lists and permitting you to participate in sweepstakes, contests, and similar promotions (collectively, “Promotions”).
• To evaluate your eligibility for certain types of Promotions, offers, products, or services that may be of interest to you.
• To help maintain the safety, security, and integrity of our service, technology assets, and business.
• For our internal business purposes, such as data analysis, customer research, audits, fraud prevention, developing new products and/or features, enhancing the Services, improving the Services, identifying usage trends, and determining the effectiveness of our promotional campaigns, including to inform our machine learning for purposes such as user engagement.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations and enforce our corporate reporting obligations and our Terms of Service, or to comply with applicable laws.
• For purposes disclosed at the time you provide your personal information or as otherwise set forth in this Privacy Policy.

We may also use aggregated or de-identified personal information in a manner such that the end product does not uniquely identify you or any other user of the Services.

For information about our and our third-party partners’ use of cookies and related technologies to collect information automatically, and any choices you may have in relation to its collection, please visit our Cookie Notice.

If you choose to contact us, we may need additional information to fulfill your request or respond to your inquiry. We may provide additional privacy disclosures where the scope of the inquiry/request and/or personal information we require fall outside the scope of this Privacy Policy. In that case, the additional privacy disclosures will govern how we may process the information you provide at that time.

3. Our Disclosure of Personal Information

We disclose personal information in the following ways:

• Within Haven: We share personal information with our parent companies, Haven Companies, LLC and Haven Group Asia, LLC (Vietnam), and with our corporate affiliates, who may similarly use your information in the manner described in this Policy.
• Third parties at your request: You may choose to share your activities on the Services with your friends through email, text, or on various social media networks.
• Promotional partners: We may share limited information with third parties with whom we partner to provide contests and sweepstakes, or other joint promotional activities. These partners will usually be clearly identified in the contest rules or promotional materials.
• Select marketing and strategic business partners: We may share limited data with our preferred marketing and strategic business partners so that they can provide you with information and marketing messages about products or services that may interest you. These parties may use your information in accordance with their own privacy policies.
• Online advertising partners: We share information with third-party online advertising partners or permit these partners to collect information from you directly on our Services to facilitate online advertising. To learn more, please visit our Cookie Notice.
• The public: When you provide feedback or post user content on our Services (e.g., if you post a product review on our website or comment on one of our social media pages), your information (e.g., your first name, last initial and your comments) may be displayed on our websites and/or social media pages.
• Service providers and advisors: We share personal information with third-party vendors and other service providers who perform services for us or on our behalf. This may include vendors and providers who engage in marketing or advertising activities or provide mailing or email services, tax and accounting services, product fulfilment, delivery services, payments processing, data enhancement services, fraud prevention, web hosting, analytic services, or sales calls including follow-up calls about abandoned or placed orders.
• Purchasers and third parties in connection with a business transaction: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third party during negotiation of, in connection with, or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership.
• Law enforcement, regulators, and other parties for legal reasons: We may share personal information with third parties, as required by law or subpoena, or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Services; and/or (c) to exercise or protect the rights, property, or personal safety of our organization, our visitors, or others.
• With your consent or at your direction: In addition to the sharing described in this Privacy Policy, we share information about you with third parties whenever you consent to or direct such sharing.

We may also share personal information that has been aggregated or de-identified in a manner such that the end product does not uniquely identify you.

4. Your Choices and Controls

Profile and settings: You may update your profile information by emailing us at [email protected]

• How to control your email preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Services, technical and security notices).
• Geolocation and device Information: You may control our access to your device information through your “Settings” app on your device. For instance, you can withdraw permission for the Services to access your address book, location, photo stream, and camera. You may also control precise location tracking by adjusting your location services settings on your mobile device. We may continue to approximate your location based on your IP address or through other means when you access the Services through a computer or mobile device.
• Online advertising and tracking. Please see the Cookie Notice to learn more about how we work with third-party partners to collect data through tracking technologies for various purposes, including analytics and advertising, and to understand your choices.

5. Your State Privacy Rights

We may choose or be required by law to provide different or additional disclosures about our data privacy practices depending on your state or country of residence. Please review this section to understand how our practices or policies may differ in your jurisdiction:

• California. If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. You may make one request each year by emailing us at [email protected] or writing to us at Idle Sleep, 3609 Austin Bluffs, Pkwy Ste 31 – 1019 Colorado Springs, CO 80918-6658.
• Nevada. Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To exercise your right to opt out of sales subject to the Nevada Revised Statues please submit your request by emailing [email protected]

6. Children’s Personal Information

We do not knowingly collect or solicit any information from children under the age of 13 on the Services. In the event we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we may have collected information from a child under 13, please contact us using the contact information below.

7. Third-Party Websites and Services

Our Services may include links to third-party websites, plug-ins, and applications. Except where we post, link to, or expressly adopt or refer to this Privacy Policy, this Privacy Policy does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy notices.

8. Updates to This Privacy Policy

All changes shall be effective from the date of publication unless otherwise provided. We may modify or update this Policy from time to time to reflect the changes in our business and practices, so you should review this Privacy Policy periodically. When we change this Privacy Policy in a material manner, we will update the “Last Modified” date in the heading of this Policy or may notify you through other appropriate communication channels

9. Contact Us

If you have any questions or requests in connection with this Privacy Policy or other privacy-related matters, please send an email to [email protected]

Alternatively, inquiries may be addressed to:
Haven
3609 Austin Bluffs Pkwy
Ste 31 – 1019
Colorado Springs, CO 80918-6658